Our Policies
At ByIcelandic International Pvt Ltd, we are committed to delivering high-quality products and services while ensuring transparency, integrity, and customer satisfaction. Please review our policies below to understand our standards and practices.
1. Quality Assurance Policy
We take pride in offering premium products that meet the highest standards of quality and innovation. Each item undergoes rigorous quality control checks to ensure excellence. If you experience any issues with our products, please contact our support team for assistance.
2. Customization & Branding Policy
- All personalized products, including Aquamills bespoke water bottles, require final design approval from the client before production.
- We ensure that all branding elements meet industry standards and are produced with precision.
- Once customization begins, changes may not be possible, so we encourage thorough review before confirmation.
3. Order & Payment Policy
- Full or partial payment (as per agreement) is required to initiate the production process.
- We accept various secure payment methods, including bank transfers, credit/debit cards, and online payment gateways.
- Orders are processed within the stipulated timeline, which may vary based on customization requirements.
4. Shipping & Delivery Policy
- We provide global shipping with estimated delivery timelines communicated at the time of order confirmation.
- Shipping fees may vary depending on location and order volume.
- Delays due to unforeseen circumstances (such as customs clearance or logistics disruptions) will be communicated promptly.
5. Return & Refund Policy
- Due to the custom nature of our products, returns are not accepted unless there is a defect or error on our part.
- If a product arrives damaged or incorrect, please notify us within 48 hours of delivery for a resolution.
- Refunds or replacements will be processed after verification and approval by our quality team.
6. Privacy Policy
- We value your privacy and ensure that all personal and business information is handled with the utmost confidentiality.
- Data collected is used solely for order processing, service improvement, and marketing (with customer consent).
- We do not sell or share customer information with third parties.
7. Intellectual Property Policy
- All designs, logos, and content provided by ByIcelandic International Pvt Ltd are the property of the company and cannot be used or reproduced without authorization.
- Clients must have the rights to any branding materials submitted for customization.
8. Customer Support & Dispute Resolution
- Our customer support team is available to assist with any queries or concerns.
- In case of disputes, we encourage direct communication for resolution. If necessary, disputes may be addressed through mediation or legal proceedings as per applicable laws.
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